HR Service Delivery Assessments

Human Resource Departments often struggle to be considered a "Strategic Partner" within their organization. Human resources deliver service to a wide array of customers: executives, manages and employees. Our HR Service Delivery Assessment provides your Human Resource Department with a "blueprint" to become a "True Strategic Partner"

Purpose:

• Understand expectations of HR from each customer group
• Identify gaps in HR service delivery
• Track/monitor effects of changes to service delivery
• Create a plan to becoming a "Strategic Partner"

Dimensions:

• The Service Delivery Assessment data is reported back around the 5 key dimensions.
• HR Role
• HR Contribution
• HR Professionalism
• HR Responsiveness
• HR Knowledge